Shipping Policy

At Prakash Zaveri Jewelry ("Prakash Zaveri", "We", "Us"), we aim to provide our customers with reliable and efficient shipping services. Please review our detailed shipping policy below to understand how we handle shipping for your orders.

Domestic Shipping (Within India):

Free Shipping:

• We offer free shipping on all orders above INR 5,000.

Standard Shipping Charges:

• For orders below INR 5,000, a shipping fee of INR 500 will be charged.

Cash on Delivery (COD):

• COD option is available for orders below INR 10,000

Delivery Time:

• Orders to metro cities in India are typically delivered within 1-3 business days.
• Orders to non-metro areas are typically delivered within 2-7 business days.
• The exact delivery time depends on the product purchased and the location of delivery.

Dispatch Time:

• The dispatch time for loose gemstones is usually 1-2 days.
• The dispatch time for gemstones requested to be studded in jewellery is typically 4-5 days.
• Additional lab certification requests may extend the dispatch time.

Shipment Safety:

• All shipments are packaged with great care using durable, tamper-evident packaging.
• Shipments are insured to cover any transit-related damages or losses.

Tracking:

• You will receive a tracking ID via email once your order is dispatched, allowing you to track your shipment online.

International Shipping:

Free Express Shipping:

• Free express shipping is available on all orders above INR 1,50,000 (approx. USD 1875).

Standard Shipping Charges:

• For orders valued under INR 50,000 (approx. USD 601.12), a postal shipping service is available at a flat rate of INR 999 (approx. USD 12.01) for customers in the USA, Australia, New Zealand, and select regions of Asia*.
• For international orders above INR 40,000 (approx. USD 540), a shipping charge of INR 3,600 (approx. USD 45) applies.
• For orders to Belgium above INR 40,000 (approx. USD 540), a shipping charge of INR 8,000 (approx. USD 110) applies.

Delivery Time:

• International free express shipping takes 4-7 days for delivery.
• Postal shipping service delivery period is estimated at 15-20 days.

Countries Eligible for Postal Shipping Service:

• Bhutan, Hong Kong, Indonesia, Japan, Malaysia, Mongolia, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Vietnam, and Cambodia.

Custom Charges and Duties:

• Prakash Zaveri is not responsible for any customs charges, duties, VAT, etc. applicable in your country.
• Currently, there is no import duty on loose gemstones in the US, Canada, and Europe.
• For other countries, the duty typically ranges around 1%.
• For orders refused or canceled after dispatch, the customer is liable for all customs duties and VAT charged by their country.

Shipment Safety:

• All international shipments are packaged with double care in durable, tamper-evident packaging.
• Shipments are insured, and the insurance cost is included in the shipping costs.

Tracking:

• All shipments can be tracked online. Postal shipments to certain countries may have delayed tracking.
• Express shipments are sent through reputed logistics carriers like FedEx, UPS, and Sequel.

Identification for Customs Clearance:

• In some countries, high-value shipments may require valid identification (Tax ID, social security number, etc.) for customs clearance.

Non-Shippable Gemstones:

• Amber and Ammolite are not shipped outside India due to regulatory restrictions.

Frequently Asked Questions:

When will my order be dispatched?

• The dispatch time varies by product. Loose gemstones are typically dispatched in 1-2 days, while gemstones set in jewelry take 4-5 days. Additional lab certification requests may extend the dispatch time.

How long does it take to deliver my order?

• Domestic orders to metro cities are delivered within 1-3 days and non-metro areas within 2-7 days. International express shipping takes 4-7 days, while postal shipping may take 15-20 days.

Is my shipment safe?

• Yes, all shipments are packaged with care in tamper-evident packaging and are insured.

Can I track my shipment?

• Yes, you will receive a tracking ID via email once your order is dispatched.

Are there any hidden costs?

• No, there are no hidden costs. The amount mentioned at the time of placing the order and on your receipt is the total cost.

For any further questions or assistance, please contact our customer support team at support@prakashzaveri.com