Returns & Refund Policy

At Prakash Zaveri Jewellery (“Prakash Zaveri”, “We”, “Us”), we strive to provide our customers with high-quality products and exceptional service. We offer a transparent and straightforward return and refund policy to ensure your satisfaction with your purchase. Please read the following policy carefully.

Conditions for Returns & Replacements:

• Original Condition: Item(s) must be in their original, unused condition.
• Inspection: Replacement for items is subject to inspection and approval by the Prakash Zaveri team.
• Exclusions: Damages due to neglect, improper usage, or other reasons not attributable to us are not covered under our Returns & Replacement Policy.
• Documentation: Products should be accompanied by the Original Product Certificate, Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.

Return Policy for Loose Gemstones:

• 100% Money Back: You can return loose gemstones for a full refund of the purchase price within 10 days, provided the above conditions are met.
• Exclusions: Shipping charges, VAT, and duties are non-refundable.

Return Policy for Gemstone Jewellery:

• Custom Jewellery: Custom jewellery (rings, pendants, bracelets, etc.) cannot be returned for a monetary refund. However, you may place a return request within 10 days of delivery to receive store credit worth 75% of your invoice value for future purchases on our website.

Buy Back Policy:

• Unused Gemstones:
  • 100% Return: For returns within 10 days, excluding GST and shipping charges.

• Used Gemstones:
  • 90% Return: For returns within 3 months, excluding GST and shipping charges.
  • 70% Return: Lifetime return policy, excluding GST and shipping charges, with the condition that the gemstone must not be damaged (scratches are acceptable).

Cancellation Policy:

• Making Charges: If you cancel your jewellery order, 25% of the total purchase price will be deducted as making charges.
• Jewellery Costs: If the jewellery cost is more than 25% of your purchase and you cancel the order, the jewellery costs will be deducted.
• Certification Costs: If you cancel your order after opting for paid certification, the certification cost will be deducted.

Important Notes:

• Non-Refundable Charges: Shipping charges, VAT, and duties are non-refundable. Return shipment is at the customer's cost.
• Payment Gateway Charges: Payment gateway charges are non-refundable as they are billed directly by the payment gateway. All charges include applicable GST (18%).
• Lab Certificates: Additional lab certificates ordered apart from the complimentary one are non-refundable.
• Processing Time: Returns will take 7-10 business days to process from the receiving date of the product at our address. Credit card companies/banks may take another week to reflect the refund in your account.

Frequently Asked Questions:

1. When does the 10-Day Return Period Start?

• The 10-day period starts from the day you receive your product, as shown by our courier records.

2. Can I return one of the two loose gemstones I purchased?

• Yes, you can return the other gemstone within the 10-day period under our 100% money-back guarantee.

3. Can I return a loose gemstone if I have lost the lab certificate and original packaging?

• Full original documentation is usually required for a 100% money-back guarantee. However, you may still be eligible for a partial replacement or store credit. Contact our customer support with your specific scenario.

4. Can I return a gemstone that I purchased and had set in a ring?

• Custom jewelry cannot be returned for a monetary refund but is eligible for store credit worth 75% of your invoice value for future purchases.

5. How should I return a loose gemstone?

• Contact Customer Support to get a Return Authorization.
• Ensure you include all original items like the Product Certificate, Invoice, packaging, etc.
• Pack the items carefully and send them through a reputed courier with insurance. Share the tracking information with us.
• We recommend using 'DTDC Plus' for Next Business Day delivery to minimize risks related to delays or theft.

Contact Us

For any questions or further assistance, please contact our customer support at support@prakashzaveri.com. We are here to help you with any concerns or issues you may have regarding our Returns & Refund Policy.